Building long-term relationships with customers is everything for those in the e-commerce world. Besides being critical to a company’s growth, having strong customer relationships can also help retailers with customer retention, which is of utmost importance in a busy marketplace like today. After all, nothing can beat the power of “mouth publicity” where the marketing is done by one customer to another.
In their latest Unpacking E-Commerce Logistics Series, our media partner, Parcel Monitor, sat down with Jay Mayers , Co-Founder of Bold Commerce, and Shane Forster, Country Manager DACH of Reviews.io to highlight the importance of customer relationships in the e-commerce world. Check out the full article here!
About Parcel Monitor
Parcel Monitor is the leading platform for e-commerce logistics insights. By leveraging on our data capabilities, Parcel Monitor creates an open space for the ecosystem to discover, collaborate and innovate.
Through data and the collective wisdom of the community, we believe we can inspire change in e-commerce logistics and deliver a better experience for consumers, merchants, and carriers.