Building Customer Relationships in the eCommerce World

Building long-term relationships with customers is everything for those in the e-commerce world. Besides being critical to a company’s growth, having strong customer relationships can also help retailers with customer retention, which is of utmost importance in a busy marketplace like today. After all, nothing can beat the power of “mouth publicity” where the marketing is done by one customer to another. 

In their latest Unpacking E-Commerce Logistics Series, our media partner, Parcel Monitor, sat down with Jay Mayers , Co-Founder of Bold Commerce, and Shane Forster, Country Manager DACH of Reviews.io to highlight the importance of customer relationships in the e-commerce world. Check out the full article here!

About Parcel Monitor 

Parcel Monitor is the leading platform for e-commerce logistics insights. By leveraging on our data capabilities, Parcel Monitor creates an open space for the ecosystem to discover, collaborate and innovate. 

Through data and the collective wisdom of the community, we believe we can inspire change in e-commerce logistics and deliver a better experience for consumers, merchants, and carriers.

Share This!

Latest Posts

Parcel Monitor: Embracing Hyperlocal Delivery in the E-Commerce World

Recent years have seen a rise in the global hyperlocal market, with more and more businesses rushing to offer hyperlocal delivery as part of their services. Hyperlocal delivery, in the broadest sense, is the process of delivering goods directly from a seller to a customer. As opposed to the conventional last-mile deliveries that can take […]

Read More

Building Customer Relationships in the eCommerce World

Building long-term relationships with customers is everything for those in the e-commerce world. Besides being critical to a company’s growth, having strong customer relationships can also help retailers with customer retention, which is of utmost importance in a busy marketplace like today. After all, nothing can beat the power of “mouth publicity” where the marketing […]

Read More

The need for speed – the rise of quick commerce

In some consumer verticals, products can’t arrive soon enough. From food deliveries to last-minute necessities and impulse purchases, quick commerce has retailers pushing the envelope of what is possible in logistics. According to a survey by Deloitte, half of shoppers were happy to pay extra for on-demand fulfilment during the summer of 2020. Meanwhile, the […]

Read More