Customer Centricity in the Digital Revolution
3rd Annual Savant eCommerce Amsterdam Conference
The eCommerce market in Europe is booming. Omnichannel retailers and pure players from across the continent are embracing digital strategies, creative solutions, AI- and data-driven business models, and a startup mindset to stay competitive in this appealing, and expanding, market.
The customer-centric goal that retailers are aiming for, means that the traditional sales funnel and customer journey are increasing in complexity. Customer service, brand experience, customer engagement and inspiration, and the attention economy are all factors for retailers to consider when developing a competitive and sustainable eCommerce strategy in Europe.
Over two days, Savant eCommerce Amsterdam 2018 will be bringing market-leading omnichannel retailers and pure players together to discuss common challenges and innovative ideas in the customer-centric and digital commerce environment. We will be covering topics like the customer journey, AI, data-driven business models, the eCommerce ecosystem, omnichannel, and much more!
Join us in Amsterdam for Savant eCommerce 2018 to share in the experience and gain insights into how to position yourself to stay ahead of the pack!
How Will You Benefit
13 Hours of packed content
7+ Hours of networkingIncluding 2 speed networking sessions
35+ Industry Leading Speakers & Panellists
For Each Vendor We Invite
Savant eCommerce is a cross-industry event for a all sectors, including fashion, consumer electronics, luxury goods, homewares, beauty, food, travel, entertainment and all etailers who want to keep up to date with all the latest trends and developments. Pure online players will be equally represented as multichannel and catalogue retailers.
Attendees are leading thinkers in the industry, with cross-industry perspectives coming in from innovators from other sectors that have directly translatable benefits in retail.
In order to facilitate these frank and open discussions we do not permit any journalists or media companies to participate or report discussions.
Job Titles of Attendees
Attendee Company Annual Turnover
€100 - €999 Million
€20 - €99 Million
Key topics to be discussed
- The future of eRetail and the next big channel: Voice
- The evolution of omnichannel
- Using AI in customer experience
- Leveraging the startup mindset and retail ecosystem
- Creating a culture of innovation
- Data- & AI-driven business models
- Customer engagement and conversion
Top Confirmed Speakers
at Savant eCommerce Amsterdam 2019
attending Savant Events
Thanks so much for the great topics and insights – it’s pretty clear that customer centricity & personalisation are the key for success, independently on the company size. One of the best conference I’ve been to, thank you!Manager Conversion Optimization, Zalando
Very interesting inspiring & mind-blowing event! Thanks!Marketing Director, Oracle
Excellent setting, content and discussion. Looking forward to the next time. Very inspiring!Vice President, Head of LEGO Retail EMEA, LEGO
Extremely valuable gathering of people who live and breathe eCommerce. Highly recommended!Regional Director, Central & Eastern Europe, Kenshoo
Genuinely great conference with excellent speakers – Thought provoking and inspiring.Online Director, Sainsbury’s
Very interesting participants & very well organised conference. Thank you!Head of E-Commerce Strategy, Otto Group
Really enjoyed the thought provoking views of the future. Fun venueRetail Lead EMEIA, Apple
Very interesting points. It has made me think I need to send my team back for training on the “shop floor” to really discover customer pain points and address them. ThanksHead of Online Experience, Europcar
Great thought provoking speakers.Director, Online Trade, John Lewis
Always learning, and it is events such as this that inspire and drive us to keep moving forward at Levi’sMarketing Manager, Levi’s
Really great day, thank you for a great network and interesting topics!Senior Product Manager, Store Of The Future, Farfetch
Great infrastructure, well selected attendees, highly relevant conference theme – looking forward to the next events.Business Development, Crealytics
100% well worth the time, great people, great talks, thank you so much and until next time.Country Manager Benelux, Zalando
Great event! Excellent speakers, very open sharing and very nice Savant TeamHead of Digital Transformation, CRM & Analytics, Allianz
We are pleased to announce that the event this year will be held at the luxury W Amsterdam, right in the heart of Amsterdam in Dam Square. The recently renovated luxury hotel, formerly a telephone exchange building, combines an intriguing design mix of heritage and contemporary style. A 5 minute walk from the boutiques of the 9 Streets district and the historical heart of the old town, this location provides the perfect setting for inspiring presentations and relaxed networking breaks.
Travel & Accommodation
For more information please visit http://www.wamsterdam.com/
Please, note that Savant Events does not cover your travel and accommodation at the conference. Make sure you book your hotel and flight as early as possible.