eCommerce is changing. Dwindling margins and customer demands for open return policies pose huge challenges for you and your eCommerce peers. To stay competitive and relevant profitability and innovation must be front and centre of your eCommerce strategy

This year, Savant eCommerce Stockholm will explore the methods and strategies, both tried and new, for you to effectively drive profitability within your organisation. A retailer in the 2020s must explore all avenues of ensuring profitability so we will put a spotlight on several factors that need to be optimised. You will hear real-life case studies and panel discussions from over 30 leading companies, who successfully maintain and even raise their profitability, while following long term strategies.

As marketplaces become more important in online retail in the Nordics you will also hear from companies that successfully take advantage of them and even evolve into a marketplace to complete their customer journey.

As a special addition, we welcome professor Lluis Martinez-Ribes, who will lead a workshop that will fundamentally change your understanding of the modern customer and how you can best reach them.