UserTesting enables organizations to understand what it’s like to be their customer, with a video-first experience testing platform with a global, opt-in network of contributors. With UserTesting’s Human Insight Platform organizations can easily get a vivid, first-person understanding of any customer touchpoint and watch real people engage with products, apps, or services.
The platform generates video-based Customer Experience Narratives, typically in less than a day. Using machine learning, the platform analyzes and surfaces key moments of insight rapidly and at scale. In Germany, UserTesting already partners with notable brands like Deutsche Bank, HelloFresh, DHL Logistics, trivago and many others.