Abby Jones
Success Manager
Usabilla by SurveyMonkey
Success Manager
Usabilla by SurveyMonkey
In turbulent times, listening to your customers is more important than ever. As physical stores around the globe close their doors, customers must now rely on online shopping for their needs. To win their business, it’s vital that your digital CX meets and exceeds their expectations.
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Agenda
Our expert panel of speakers will show how you can:
- Use real-time feedback to know what your customers really want
- Support your consumers as they adapt to the ‘new normal’ of working from home while taking care of loved ones
- Make your customers’ online shopping experiences as straightforward and delightful as possible, at a time when virtual queues and sold out products are becoming the status quo
- Ensure your brand maintains transparency and trust during this unprecedented period
Meet the Speakers
Leela Srinivasan
Chief Marketing Officer
SurveyMonkey
Chief Marketing Officer
SurveyMonkey
Kim Rasmussen
CX Consultant
Usabilla by SurveyMonkey
CX Consultant
Usabilla by SurveyMonkey
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