Outstanding CX is no longer a nice to have – find the gaps and make winning changes now!

27th August 2020 : 11:00am (CET)

A reactive CX strategy won’t keep pace with the fluctuating nature of customer behaviour. Innovating the brand experience has become just as crucial as troubleshooting issues and optimizing results.

 


Agenda

 

In this session our expert will show you how to:

  • understand why your consumers behave the way they do (not only where they drop out or don’t convert)
  •  respond to fast-changing consumer needs & priorities
  • become your own benchmark (when “the norm” is no longer existing)
  • enabling your digital team to act on insights that matter
  • quantify the strategic & numeric impact of your CX improvements

 


Meet the Speaker

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